LU·Visit Visit
Hours, fees and access.
Everything you'd want to know before you walk in.
LU·02 Fees
Our fees, in full.
| Service | Fee | Medicare |
|---|---|---|
| Full eye test, when covered | Bulk billed | Covered |
| Full eye test, not yet covered | $79 | No rebate |
| Retinal photo and scan (optional) | $45 | No rebate |
| Contact lens fitting | From $90 | No rebate |
| Frame adjustments | Free | — |
LU·03 Access
Getting here.
HoursWeekdays 8:30 to 5:30
Saturdays 9 to 1. Late Thursday until 7.
AccessStep-free, with a ramp
A wide consulting room and an accessible toilet.
InterpretersFree, by phone
Through the Translating and Interpreting Service; tell us when you book.
Health fundsClaims on the spot
With most extras policies.
LU·04 Feedback
Feedback and complaints.
FirstTell us
feedback@lumen.example or (03) 5400 0000. We'll reply within 2 business days.
ThenAHPRA or the health complaints commissioner
If you're not happy with how we've handled it, you can contact AHPRA about an optometrist, or the Victorian Health Complaints Commissioner.
No testimonials, by design. Health practitioners can't advertise with testimonials about clinical care, so you won't find star ratings or patient quotes here. Ask us anything instead.
LU·05 Book
Time for a check?
Forty-five minutes, unhurried, and bulk billed when Medicare covers it.