Harlow is a telehealth clinic for adults living with long-term conditions who want a careful review of their treatment. Real-time appointments, a letter to your GP every time, and a doctor who may decide no new treatment is right.
Identity and consent checked
HIHistory, current medicines and what's been tried
HIRecords from your GP reviewed together
HIOptions discussed, including no new treatment
HIPlan agreed; follow-up booked in four weeks
HILetter to your GP sent, with your consent
HIThe same way, for every patient, every time. If something doesn't fit, the doctor will tell you, and you won't be charged for an appointment that can't go ahead.
A referral from your GP helps. With your consent we ask your GP for your records, so the doctor starts from your history.
Forty minutes by live video, or phone if video won't work. Never a form, never a chat, never minutes.
You can tell us what you've read. The decision is clinical and made with you, and it can be no change at all.
A letter to your GP every time, follow-ups booked, and side effects taken seriously and reported to the TGA.
A clinic that's paid by the people who make or sell treatments has a reason to recommend them. We're paid by patients, for appointments, and by no one else. Prescriptions go to any pharmacy you choose.
Updated each quarter. Sample for this template.
Good questions to put to any telehealth clinic, with our answers.
Yes. Every appointment is live video or phone with a doctor registered in Australia. Nothing is decided from a form.
AlwaysForty minutes. Follow-ups are twenty. If it needs longer, it takes longer.
40 minNo. We don't own one, refer to one, or take payments from one. Your prescription works at any pharmacy.
No tiesYou can tell us what you've read and what you'd like to try. The doctor decides with you, and may suggest something else, or nothing new.
Not on requestNo. You pay for each appointment at the same fee as everyone else.
NonePrivate fees, shown before you book. Medicare rebates usually don't apply to telehealth with a clinic you haven't seen in person.
History, your records, options and a plan, with a letter to your GP.
How it's going, side effects, and whether to change anything.
After every appointment, with your consent. Always included.
Book a first appointment and we'll ask your GP for your records before we meet. You'll see the fee before you confirm.