Personal care with Rana
Showering and getting ready
Today, 8:00 to 9:00 am
BG·01 Home care and Support at Home · Launceston, Tas
Help at home, on your terms.
Personal care, nursing, outings and help around the house, from the same familiar faces each week. We'll show you what it costs before anything starts.
- Samecarers each week
- 7 daysa week
- $0for personal care
What would you pay?
The help you'd like
Wound care, physio, medicines help · $112 an hour
Showering, dressing, getting ready · $76 an hour
Outings, shopping trips, appointments · $72 an hour
Housework, mowing, meal help · $70 an hour
You'd pay each quarter
An estimate using our prices and the Support at Home contribution rates from 1 October 2026. Services Australia works out your actual rates from your income and assets. If you were approved for a Home Care Package by 12 September 2024, you pay no more than you would have before.
BG·02 Your week
Plan your week, your way.
Choose the help and tap the times that suit. The estimate above updates as you go.
Your week
1. Choose the help
2. Tap the times that suit
Tap a time again to take it off. We'll match you with the same carers each week wherever we can.
BG·03 Visits
Know who's at the door.
Who's coming
On the way
Cleaning with Jono
Kitchen, bathroom and floors
Tomorrow, 1:00 to 3:00 pm
Nursing with Mei
Dressing change and medicines check
Wednesday, 10:00 to 11:00 am
Change a visit
Give us 24 hours' notice to change or cancel a visit and there's no charge. Or call us any time.
Same faces, every week. We match you with a small team of carers, and tell you before anyone new comes.
Running late? We'll text you if your carer is more than 15 minutes late, and never leave a visit unfilled without calling.
BG·04 Your rights
If something's not right.
You can raise a concern any time, about anything, and it will never affect your care.
Not happy? Here's who to tell
In danger right now? Call 000.
How is your care paid for?
Raising a concern will never affect your care. You can do it in your own language with a free interpreter: call 131 450.
BG·05 Questions
Good questions to ask.
How do I get Support at Home?
Call My Aged Care on 1800 200 422 for an assessment. Once you're approved, you choose a provider; we can help with the call.
What's a classification level?
Your assessment gives you a level from 1 to 8. Each has a quarterly budget, from about $2,750 at level 1 to about $20,000 at level 8.
What do I pay?
Nothing for nursing and personal care. For other help, a share that depends on your income, set by Services Australia. The estimator shows the usual range.
Can I change carers?
Yes, any time, no reason needed. Tell your care partner and we'll sort it out.
BG·06 Talk to us
Let's have a cuppa.
We'll visit, listen, and show you exactly what your help would cost, with no obligation.