Tandem gathers every maintenance request across your rentals onto one board. Quotes, owner approvals, trade bookings and tenant updates run themselves, and your team only steps in where judgement is needed.
Each property gets its own requests, documents and history. Your team, your trades and your owners see the same job, so nothing lives in someone's inbox.
Tenants report from a link or a text. Tandem tags the trade, sets the urgency and files it under the right property.
Photos, what the tenant reported, the quote and the whole history. When the trade is done, the tenant confirms it's fixed.
Leases, compliance certificates and invoices filed under each property, with renewals flagged before they lapse.
Preferred trades, approval limits and entry rules in one place. Tandem follows them before it books anyone.
Tenant messages, trade updates, owner approvals and status changes, in order, on the job they belong to.
Response times, spend per property and what's coming up, sent to each owner monthly in plain words.
Write down how you like jobs handled once. Tandem follows it every time: it asks for photos, gets quotes, checks the owner's limit and keeps the tenant posted.
Every step above is on the job's thread, with who did what and when.
Write rules like you'd brief a new starter. Change them any time; they apply from the next job.
Anything over an owner's limit waits for their yes. Their approval is kept on the job.
Every booking, delay and finished job goes to the tenant by text, before they think to ask.
Automations move jobs along; a person can step in, pause or override at any point.
Tenants, inspectors and your team log jobs from a link, a text or the app. Each lands on the right property's board.
Quotes, approvals and bookings are recorded on their own, with a note that says why and what happens next.
When the trade is done, the tenant taps Fixed. Partly or Not fixed sends the job straight back to the trade.
Teams of two to forty use Tandem to look after homes for owners who expect to hear what's happening.
We used to spend Monday morning ringing plumbers. Now we read what already happened over the weekend.
Owners stopped emailing to ask what's going on. The monthly report answers it before they ask.
Bring your whole team, your trades and your owners. You pay for the homes you look after.
For a small team getting out of spreadsheets.
Automations, texts and owner approvals.
For agencies with several offices.
Tandem imports your properties, tenants and owners from a spreadsheet or your existing software, and exports approved invoices for payment.
No. Tenants report from a link or by replying to a text, and every update reaches them the same way.
Trades get a link per job to send quotes, photos and invoices. They never need an account.
Every step is on the job's thread and can be undone. Anything over an owner's limit waits for a person.
Most teams are live within a week. We import your data and write your first rules with you.
In Australia, encrypted at rest and in transit, with daily backups. You can export everything at any time.
See your own portfolio on a Tandem board. Bring a list of homes and we'll set it up during the call.