Claim on the spot
With extras cover, we claim through HICAPS at the desk and you pay the gap. Benefits vary by fund and level of cover.
New here? Here's everything.
What to bring and wear, how a first visit runs, what it costs and how to claim. And when a video follow-up works just as well.
Before you come
Ready in five ticks, then just turn up.
Tick each one off as it goes in your bag. Forgot something? Come anyway.
1 of 5 ready
Forms you can fill in at home
Saves ten minutes in the waiting room. Or we'll text you a secure link when you book.
New patient form2 pages · PDF
Workers comp and CTP details1 page · PDF
Consent for under 18s1 page · PDF
Fees and funding
What it costs, and who helps pay.
A sample fee list for this template. Each clinic sets its own; check yours with us when you book.
| Appointment | Fee | Fund pays (sample) | Gap with fund | Medicare GP plan rebate (sample) |
|---|---|---|---|---|
| Physio initial assessment45 min | $120 | $62 | $58 | $60.35 |
| Physio follow-up30 min | $95 | $52 | $43 | $60.35 |
| Pelvic health initial60 min | $150 | $72 | $78 | $60.35 |
| Running assessment60 min | $150 | $72 | $78 | Not covered |
| Exercise physiology initial60 min | $130 | $60 | $70 | $60.35 |
| Exercise physiology session45 min | $100 | $48 | $52 | $60.35 |
| Podiatry assessment40 min | $105 | $55 | $50 | $60.35 |
| Clinical Pilates class55 min, up to 6 people | $35 | $18 | $17 | Not covered |
Sample fees and benefits. Set your own, and check fund benefits and current Medicare rebates on MBS Online before launch. Please give us 24 hours' notice if you can't make it. Late cancellations may be charged half the fee.
GP Chronic Condition Management Plan
If you have a chronic condition, your GP can refer you for up to 5 allied health visits a year with a Medicare rebate. Bring the referral.
Veterans' cards
With a Gold or White card and a GP referral, DVA pays us directly. Nothing to pay on the day.
Plan-managed and self-managed
We see plan-managed and self-managed participants. Placeholder: state whether the clinic is a registered NDIS provider.
Injured at work
Bring your claim number and the insurer's details. We'll confirm approval before your first visit.
After a road accident
Under a CTP claim, treatment can be paid by the insurer once approved. Bring your claim number.
What will I pay?
Choose an appointment and how you'll pay. (Sample fees and benefits.)
You pay on the day
$43
Sample
Telehealth
Some follow-ups work just as well by video.
Once we've seen you in person, we can check your progress and update your program by video. No app to download.
Good for video
Progress checks and program updates
Exercise technique, with your phone propped up
Questions between visits
Better in person
First visits, hands-on treatment, new injuries and anything we need to feel or test.
Questions
Things new patients often ask.
How long is a first visit?
45 minutes for physiotherapy and 60 minutes for pelvic health and exercise physiology. Please arrive 10 minutes early if you haven't done the forms online.
Will it hurt?
We'll explain everything before we do it and work within what's comfortable. You can ask us to stop at any time.
Can I bring someone with me?
Of course. You're welcome to bring a partner, friend or carer, and to ask for a female practitioner or an interpreter when you book.
What if I'm not getting better?
We review progress at set points. If things aren't changing, we'll reassess, change the plan, or write to your GP about other options.