Priya Das
Fifteen years of small-business IT.
Microsoft certified [placeholder]
UL·01 Managed IT · Adelaide small business
IT support, without the jargon.
Uplink looks after computers, email and security for Adelaide businesses of 5 to 50 people. Our agreement fits on a page, and you can read all of it.
- A person on the phone in under 5 minutes
- Month to month, no lock-in
- The agreement in plain English
Section 3 · When something breaks
The Provider shall use reasonable endeavours to commence remediation of Priority 1 Incidents within the Response Time set out in Schedule B If your email or internet goes down, we start fixing it within an hour.
Services outside Business Hours may attract additional charges at the Provider's then-current rates Outside 7am to 7pm, it costs $165 an hour, and we tell you first.
UL·02 Plain English
Words we'll use, explained.
Tap a dotted word for what it means.
Every plan includes Multi-factor sign-inA second check when you log in, usually a tap on your phone, so a stolen password isn't enough. and Off-site backupsCopies of your files kept somewhere else, so a fire, a flood or ransomware doesn't take them.. We also run Phishing testsFake scam emails we send your team, so they learn to spot the real ones. twice a year.
- Help desk
- The number you call, answered by a person.
- Patching
- Keeping software up to date, mostly overnight.
- Onboarding
- Setting someone new up on day one.
- Offboarding
- Shutting off access the day someone leaves.
UL·03 Pricing
Per person, per month.
Pick a plan, how many people, and anything extra. GST included; no setup fee.
Month to month: leave with 30 days' notice.
Prices per person per month including GST. Hardware and licences you buy through us are passed on at cost.
UL·04 Switching over
Switching over, step by step.
What you do, what we do, and how long it takes. Pick where you're up to.
Free audit an hour
YouShow us around; tell us what's annoying.UsList every device, account and risk.Plan a few days
YouAgree the plan and the price.UsWrite it down, in plain English.Switch over 1 to 2 weeks
YouKeep working; we do most of it after hours.UsMove email, backups and security over.Training half an hour each
YouCome to a short session.UsShow your team sign-in, backups and how to call us.Looked after every month
YouCall when something's wrong.UsPatching, backups and a monthly report.
UL·05 Team
Engineers who pick up the phone.
Adelaide-based; no overseas call centre.
Owen Hart
Networks, Wi-Fi and moving offices.
Cisco certified [placeholder]Mia Lukas
Answers most of the calls, and fixes most of them.
[placeholder]UL·06 Visit
Adelaide, and on site.
Hours7am–7pm
Weekdays; after hours by arrangement.
OfficeFranklin St
Adelaide; we come to you.
ContractMonth to month
30 days' notice to leave.
ResponseUnder an hour
For anything that stops you working.
Do we have to replace our computers?
No. We work with what you have and tell you what's due for replacing, and when.
Can we keep our current email?
Yes. If it's on Microsoft 365 or Google, we just take over looking after it.
What if we leave?
We hand over every password and document, and help the next provider.
UL·07 Audit
Your IT, in plain English.
Book a free one-hour audit.