New patient form2 pages · PDF
New here? Everything to know before you arrive.
What to bring, the one form to fill in, what it costs and how Medicare works. And if you'd rather stay home, how telehealth works.
- Bulk billed Under 16
- Bulk billed Concession
- Bulk billed DVA
- Free visit Nurse
- Medicare
- Telehealth
Your first visit
What to bring, ticked off.
Switch each one on as it goes in your bag. Forgot something? Come anyway: we can sort most things out at the desk.
Your bag
1 of 5 ready
How the first visit goes
- Arrive 10 minutes earlyWe'll set up your file and check your Medicare details.
- Fill in one short formYour contact details, allergies and family history. Or fill it in at home (below).
- Meet your doctorFor a first visit we suggest a long appointment, so there's time to get to know you.
- We ask for your old recordsWith your permission, we request your history from your previous practice.
Forms you can fill in at home
Transfer of records1 page · PDF
Young people's privacyFor 14 to 17 year olds · PDF
Fees and billing
Know the cost before you come.
A sample policy for this template. Each practice sets its own, so check the real one with us when you book.
Bulk billed
No fee for these patients. We claim straight from Medicare.
- Children under 16
- Concession card holders
- DVA Gold and White card holders
Everyone else
You pay the fee on the day. We lodge your Medicare claim, and the rebate is paid into your bank account, usually the same day.
- Card, phone or EFTPOS
- Your bank details linked to Medicare
If you can't make it
Please give us 2 hours' notice if you can't make it, so someone else can have the time.
- Reply C to your reminder text
- Or call (02) 5550 0142
Private fees (sample)
Standard appointmentup to 20 min
Fee$85
Medicare pays back$43.90
You pay$41.10
Long appointment20 to 40 min
Fee$145
Medicare pays back$84.90
You pay$60.10
Extended appointment40 min or more
Fee$205
Medicare pays back$124.95
You pay$80.05
Telehealth appointmentup to 20 min
Fee$85
Medicare pays back$43.90
You pay$41.10
Nurse vaccination visitNo charge for the visit; some travel vaccines have a cost.
Fee$0
Medicare pays back$0
You pay$0
Sample policy and sample fees. Set your own, and check current Medicare rebates on MBS Online before launch.
What will I pay?
Choose an appointment to see the fee, the Medicare rebate and what you pay in the end.
You pay in the end
$41.10
Sample fees
Telehealth
See your doctor from your couch.
For results, scripts, referrals and follow-ups, by phone or video. For patients we've seen in person in the past 12 months (a Medicare rule for most telehealth; confirm the current rules at build time).
- Book a telehealth appointmentChoose Telehealth when you book online, or call us.
- We text you a linkA few minutes before, tap the link on your phone or computer. No app to download.
- Wait in the video roomYour doctor joins you. Your camera stays off until you say so.
- Scripts and referrals by textElectronic scripts go straight to your phone, ready for any pharmacy.
Good for telehealth
- Test results and follow-ups
- Repeat scripts and referrals
- Checking in on mood or sleep
- Medical certificates for simple illnesses
Better in person
- Anything we need to look at or listen to
- Babies and young children who are unwell
- Skin checks, vaccines and procedures
- Your very first visit with us
Questions
Things new patients ask.
I don't have a Medicare card. Can I still come?
Yes. Overseas visitors and students pay the private fee on the day and can claim from their health insurer. Some countries have a reciprocal agreement with Australia, so bring your passport.
How do I move my records from my old GP?
Fill in the transfer of records form (above) or sign one at the desk. We'll ask your old practice for a summary of your history.
What about My Health Record?
With your permission, we can upload a summary to My Health Record so hospitals and other doctors can see it. You can say no at any time.
Can my teenager see a doctor on their own?
Yes. From around 14, young people can have their own appointment and their own Medicare card. Our doctors explain what stays private and when we'd need to share something.