Our standards, in writing

What we do, and what we won't.

These are the standards our doctors work to, written so you can hold us to them. They follow Ahpra's guidance for doctors who prescribe by telehealth.

What we do

Six standards, every appointment.

Real-time appointments

Every appointment is live video or phone with an Ahpra-registered doctor. First appointments are booked for 40 minutes, follow-ups for 20, and they run longer when they need to.

Always live

Your history first

With your consent we request your GP's records, and the doctor reviews your history and current medicines before deciding anything.

Records first

Decisions made with you

The doctor talks through all the options, including no new treatment, and explains the evidence, the risks and the costs before you agree a plan.

Shared

Working with your GP

A letter to your GP after every appointment, with your consent, so they can see what was decided and why.

Every time

Follow-up and side effects

A follow-up is booked before you go. Report a side effect any time and we'll act on it, and report it to the TGA.

Reported

Any pharmacy you choose

If you're prescribed something, the prescription goes to the pharmacy you choose. We don't recommend one.

Your choice

What we won't do

Some things we'll never do.

Prescribe from a questionnaire, a chat or a form

Prescribe because you asked for something by name

Run a "check if you're eligible" quiz

Sell packages, subscriptions or discounts

Steer you to a pharmacy, product or supplier

Publish testimonials, reviews or before-and-after stories

Conflicts of interest

Who pays us, signed.

Calder is owned by its doctors. Nobody who makes, imports, supplies or dispenses medicines owns part of us, pays us, or pays our doctors.

If that ever changes, it goes on this page before it takes effect, and your doctor will tell you in your next appointment.

Disclosure of interests

Reviewed each quarter by our medical director. Sample for this template.

PatientsFor appointments, at the published fees: 100%
PharmaciesOwnership, fees or referral payments: Nil
Manufacturers, importers and suppliersOwnership, sponsorship, samples or payments: Nil
Payments for referralsTo or from anyone: Nil

Signed, Medical DirectorR. Okafor

Questions about our standards?

Ask us before you book.

Write to our practice manager and a doctor will answer within two business days.

Book an appointment