WaylineHelp
HelpQuestions, answered plainly.
Delivery, privacy, paying and repeats. If your question is about whether a treatment is right for you, that's one for your doctor.
When will my order arrive?
Orders checked before 1pm on a weekday leave the same day: next working day in metro areas, one to four days elsewhere. Your tracking link has the live estimate.
Can someone else sign for it?
Yes, any adult at the address can sign. If you'd rather sign yourself, add "recipient only" in your account.
Who can see my details?
Only our pharmacists and dispensary staff see your script. Couriers see a name and address. We never share your details for marketing. Our privacy policy has the full detail.
What does the box look like?
Plain brown, sealed with a tamper-evident strip, labelled with your name and address and our return address. Nothing else.
How much will it cost?
We text you the total, including delivery, after the pharmacist's check. You pay in your account. Nothing is dispensed or charged until you confirm.
Can I return an order?
Medicines can't be returned for resale once dispensed. If something's wrong with your order, call us and we'll put it right.
How do repeats work?
We hold your repeats securely. Reorder from your account or reply "REPEAT" to our text when you're running low.
Can I manage orders for someone I care for?
Yes, with their written consent. Add yourself as a carer in their account, and choose which of you receives texts and where orders go.
Talk to a pharmacist
On the bench, on the phone.
| Monday to Friday | 8:00am – 6:00pm |
| Saturday | 9:00am – 12:00pm (phone only) |
| Sunday and public holidays | Closed |
(03) 5550 4400