WaylineTrack
Track an orderEvery scan, as it happens.
Enter the order number from your text message. Sample orders for this template: WL-20417, WL-20388 and WL-20301.
Your order's scans appear here.
What each scan means
Six scans, no surprises.
| Scan | What's happened | What you do |
|---|---|---|
| Received | Your script is with us. | Nothing yet. |
| Checked | A pharmacist has checked the script and your ID; we text you the total. | Reply to confirm. |
| Dispensed | Dispensed and labelled with your name. | Nothing. |
| Packed | Sealed in a plain box, logger on if needed. | Nothing. |
| On the road | With the courier; your tracking link goes live. | Be home, or redirect it. |
| Delivered | Signed for. | Check the seal is intact. |
Not home?
It never sits on a doorstep.
The courier missed me
They leave a card and take the parcel to the nearest secure locker or depot. We text you the pickup details; bring photo ID.
Can I redirect it?
Yes, until it's on the road: reply to your tracking text or call us. Once it's out, the courier can hold it at a depot.
The seal is broken
Don't use the contents. Call us on (03) 5550 4400 and we'll arrange a replacement and collect the parcel.